GoDuo speakers are the first in the market to provide real stereo music for all occasions. They are built durable for outdoor activities, with premium elegant look to fit in your home or office. True wireless technology and magnetic design make GoDuo extremely versatile. Besides the extraordinary sound quality, GoDuo speakers support over 50% longer work range than most Bluetooth speakers. They are also perfectly compatible with Windows, Android, Mac OS, and iOS - and support Siri.
This post is for backers only. Please visit Kickstarter.com and log in to read.
Hey everyone!
Since we almost completed shipping, it’s time to release our post-campaign stretch goal!
Many backers who like GoDuo speakers contacted us and asked how to re-order. You may order or pre-order on our Indiegogo InDemand page (https://igg.me/at/GoDuo/x/16862548). There are three perks:
(1) Ship now (order). The order will be fulfilled fast (after IGG due diligent period) from our existing inventory. It comes with two free gifts as the Kickstarter campaign (sports earphone and long charging cable).
(2) Updated version (pre-order) – ship by December. The change in this version is, we will add a “mute voice prompts” function to the speakers. So besides English version and Spanish version voice instructions, there will also be a “silent” option to turn off the voice. This feature is for new pre-orders only.
(3) New speaker color (pre-order). Our previous color variations are on the carrying case. Now we have a new speaker color – smoke grey. Of course, it is transparent so you can see through the speakers as usual. The previously chrome color part (base rim and speaker cover) will also be a new matte black color. The smoke grey speakers come with black carrying case. And it has muting voice prompts feature too. This new color version is also for new per-orders only and must be ordered through this perk.
You may get an idea from this rendering about how the new color looks. We will share more pictures once prototype is available.
Our post-campaign stretch goal is set at $200,000 overall fund. Once this stretch goal is reached, we will deliver the above (2) (updated version) and (3) (smoke grey speakers) immediately, and release new exciting stretch goals. Without reaching this goal, the delivery time of (2) and (3) is scheduled to be December this year, prior to Christmas.
Another adjustment made to the perks is shipping cost. After the fulfilling the first 1,500 orders, we summarized and analyzed the shipping costs and lead times to 48 countries and regions (originally we thought the number was 26, but it turns out to be a lot more). Some costs now are higher while some are lower, but they are based on actual cost we paid. For a couple of countries, we met with repeating issue with customs clearance, so these countries will not be included in our future shipping destinations. For some other countries and regions, we assigned exclusive distributors or sales agents, so they are not listed in our shipping destinations either. If your region is not in our shipping destination list, please contact us and we will forward you our customers’ links to order, if available.
Last but never least – there are still some backers who already paid but have not answered survey yet. We noticed some backers used emails they rarely check to register Kickstarter, or changed their email after backing our project, or lost access to the original emails. Please contact us so we can send you direct link to access survey.
- The KNZ Team
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Dear GoDuo backers,
First of all, our best wishes to the people whose life were impacted by the hurricanes. Best luck to our backers in South Texas and Florida! Today, Hurricane Irma hits Georgia and will pass by Atlanta. Our office is closed due to the severe weather. Maybe it’s just time for us to pause shipping and update.
Let us explain what happened to US shipping and why there is a delay. Our first shipment to USA, which is supposed to arrive at our distribution center in Pennsylvania, was delayed by typhoon in Shenzhen, China and US customs inspection. So around ten days ago, as we don’t know when it can finally arrive, we expedited another batch to our Atlanta office and started shipping from here. In the past week, our team have shipped a few hundred orders. Since we do not have professional warehouse system in our office here, it is quite slow for us to pack, label and ship, especially creating FedEx/USPS shipping labels one by one. However, we are glad that at least a few hundred backers received their orders sooner. Bad news is, hurricane arrives today; schools and businesses are closed. Whether or not we are able to open on Tuesday still depends on the weather conditions. It is very likely that we have to pause shipping from our Atlanta office for a few days.
But the good news is, based on UPS status, the delayed shipment will be delivered to our DC in Pennsylvania today. Once the products are received into the warehouse inventory (usually takes 1 business day), we can ship your orders at a much faster speed - the remaining orders are supposed to be fulfilled in 2 business days. Our goal now is to ship the remaining US orders by this week.
We apologize for the delay on shipping and update. Hopefully this update answers your questions. If you have any questions about unshipped order, please feel free to send message to us. For the backers outside of USA and for the US backers who already received your orders, please send your questions about product to [email protected].
- KNZ Technology Team
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Dear GoDuo backers,
First of all, if you have received our products and have any question or need any assistance, please send your question with details to [email protected] so it reaches our support team directly. Any comment or message sent on Kickstarter goes to our campaign manager who forwards and hears back from support team. So in order to get your request handled in time, please contact our support team directly.
For all the orders outside of USA, with completed survey, the parcels were shipped except the two backers who emailed us to hold the packages until they are in town. 4 parcels are waiting on tracking number which should be available by Monday. So, if your shipping address is outside of USA and you have not received your tracking number by Tuesday, please let us know and we will check for you.
There are still some backers who made the payment but did not answer the survey. For these backers, we have sent at least 3 emails inviting and reminding you to fill out the survey; otherwise we cannot ship without your shipping address and contact information. If you cannot find the survey invitation, please contact us and we will send you a link directly. If we don't hear from you by the end of this month, we won't be able to hold inventory for your orders, and you might have to wait for the next round mass production.
We wait for this late to update, hoping to get further status of the air shipment with US inventory. From current status it looks the shipment is with US Customs. Hopefully it won't take long to reach us after the weekend. In the coming week we expect to start shipping US orders.
Thanks everyone! Have a great weekend!
- The KNZ Team
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Hi GoDuo Backers,
We want to update you with our current shipping status here at 3 a.m. Eastern time. Our US team have been working overnight for the past week with our manufacturing team in China, in order to make sure shipping has been processed well without error. We received many messages these days regarding shipping status, so we want to update here altogether.
Shipping of the Kickstarter orders started on July 28 as scheduled. On the manufacture side, we have produced all the speakers already. However, since this is our first crowdfunding project, it takes a little more time than expected in shipping. Almost every backer has his/her unique pack list, and we used over 10 varied sizes of cartons to fit all the orders. We also found quite a few errors in the shipping address and contact information from the survey, so we had to run double inspection on all orders, which takes more time. Until now, most orders outside of US have been shipped, except some multi-set orders, for which DHL takes a little longer to pick up and process. And these orders will be shipped out by mid of this week.
We are glad to see that some packages shipped in the first few days are already delivered. Shipping usually takes 7-14 days, based on location and the efficiency of local carrier. If you have not received your package, as long as the tracking status keeps updating, all you need is a little more patience. But if you see any error or exceptional status, please feel free to contact us. If you left a wrong address in the survey and (if unfortunately) the package has been shipped, we cannot guarantee to be able to change, but we will send request to the carrier as soon as we receive your correct information.
For US backers, it is normal that you have not received your tracking information. As we explained previously, FCC (for importing to US) usually takes 4-6 weeks and in our case, we waited for 5 weeks. Now we have it! All US orders will be shipped altogether to our DC in the United States, and distributed to you from there. You will not receive a tracking number right away, but when you have it, your package is very close to deliver. We will keep updating the status of US orders.
Our team have been working with all efforts to finish production in time, and ship as fast as we can. We know it is hard to make everyone equally happy, and your patience is heartily appreciated. Once again, please feel free to contact us, and our team are always here.
- Lingbin & the KNZ Team
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